Case Management
Client
Accushield
Year
2023
Scope of Work
Lead Design | User Experience Research
Location
Atlanta
To open and track infection cases, provide transparency into patient care outcomes, and simplify the process of checking the status and updating details of open, in progress, or closed cases. This product also provides insights for nurses caring for residents and reporting that satisfies an ombudsman or surveyor's audit. Alerts for case status changes, as well as compliance insights and exports, are available to users.
Need
Paperwork causes headaches in any industry, but when you are a nurse trying to care for several patients, it may be the last thing on your mind.
Case management was born out of the need to give healthcare personnel back valuable time and lessen their pain points within the case management of their patients. Our customers helped us identify industry needs that center on combining and streamlining common infection prevention and control program elements. Whether it's to eliminate duplicate programs, reduce time spent entering data, or a desire to elevate quality care through infection control, Case Management will continue to provide features that solve industry needs without creating more work. Currently, many senior living communities are suffering penalties and fines for incorrect reporting to the National Healthcare Safety Network (NHSN). Our product can help resolve this issue for many communities with the addition of reporting tools specifically designed with these NHSN reports in mind.
Emma Jones
Registered Nurse
Emma loves her patients, but hates doing paperwork. She wants more time to care for her people rather that stare at a computer.
John Smith
Infection Preventionist
John's main concern is ensuring the safety of his residents and staff by preventing them from any avoidable infection. John has to have an easy way to track illnesses in his facility.
Competitor Research
We primarily looked at PPC, HealthConnex, MatrixCare for market research. Here were the main takeaways:
- Not user-friendly
- Expensive (around $300 per month)
- Does include integrations to pharmacy orders and lab results
- Includes COVID-19 Tracking module
- Hard to learn - this is a large problem considering the high staff turnover rate in the industry.
Research & Planning
We gathered a panel of field experts to consult when creating this project. The panel consisted of Nurses, NPs, and various healthcare admins. Here are some pain points concluded from the interviews:
- High staff turnover: 79%
- Too many processes to manage and to teach in the short onboarding time period
- Zone management and case management don't communicate in most competitors' software
- No easy way to export the details necessary for NHSN Staff and Personal Impact Report
- Nurses have a hard time reporting on CDIFF cases vs COVID-19 (organism types) cases
Conclusion
The Case Management feature enables nurses to open and track infection cases, providing transparency into patient care outcomes and simplifying the process of checking the status and updating details of open, in progress, or closed cases. The feature also provides insights for nurses caring for residents and reporting that satisfies an ombudsman or surveyor's audit. It also alerts for case status changes, as well as compliance insights and exports, are available to users.
- One simple place to check the status and update details of open, in progress, or closed cases.
- Reporting that satisfies an ombudsman or surveyor’s audit.
- Alerts for case status changes
- Insights & Exports for easy compliance reporting The unique selling points of Accushield's Control Suite and Case Management feature include freeing up staff time, significant time and cost savings, simplified process tracking, compliance, efficiency, accurate reporting, and empathy for the challenges faced by healthcare facilities in managing infection prevention and control programs.
Mobile Designs
All designs in this projects were also designed for all mobile devices.
